Terms and Conditions

Wiseorg is a product of Cheerio Technologies Private Limited ("Wiseorg", "we", "us", "our"). We provide our services through wiseorg.ai, its sub-domains, our apps and related services (together, the "Service"), under these Terms and Conditions ("Terms").

We may change these Terms at any time. Changes will be posted on this page with a new date. They take effect right away, and using the Service after that means you accept them.

Please read these Terms carefully. They include an agreement to resolve disputes through arbitration, on an individual basis only, and not through class actions.

Our Privacy Policy is part of these Terms.

1. Use of the Service

What the Service does: Wise, from WiseOrg.AI, reads a business's CRM, product analytics, support, meetings and billing systems to find where ARR (annual recurring revenue) is at risk and where it can grow. It then puts the highest-value action in front of the right person, with a human approving every outward action.

Registration: You may need to register to use some features. You agree to give true, accurate, current and complete information. You must be at least 18 years old to use the Service.

Account security: You are responsible for keeping your password and account safe, and for all activity under your account. Tell us right away at support@wiseorg.ai if you notice any unauthorized use. Please log out at the end of each session. We are not liable for any loss caused by not following this section.

2. Changes to the Service

We may change, pause or stop the Service (or any part of it), with or without notice. We are not liable to you or anyone else for any such change.

3. Use and Storage Limits

We may set limits on use of the Service, including how long data is kept and how much storage you get. We are not responsible for deletion or failure to store data. We may close accounts that stay inactive for a long time. We may change these limits at any time.

4. Mobile and Web Access

When you use the Service on a mobile or web device, your carrier's normal charges and data rates may apply. Some features may not work with all carriers or devices. By using the Service, you agree that we may contact you by WhatsApp, email, SMS or other electronic means. If you change your phone number, please update your account so messages do not go to the new owner of your old number.

5. Acceptable Use

You are responsible for all content you upload, send or share through the Service. We may remove content, suspend or close accounts, and report to law enforcement if these rules are broken. You agree not to use the Service to:

• upload content that infringes others' rights, contains viruses or harmful code, risks anyone's privacy or security, is spam, or is unlawful, abusive, hateful, obscene or otherwise objectionable;
• disrupt the Service or connected networks;
• break any law or regulation;
• pretend to be someone else or misstate your connection with anyone;
• collect personal information from anyone under 18;
• collect other users' contact details to send unwanted messages;
• advertise or sell anything that is not allowed;
• build a competing product, copy our features or design, or approach our customers;
• support any criminal activity; or
• access any data or material in ways not provided by the Service.

6. Fees and Payments

For paid plans or features, you will choose a plan and give payment details to our payment processor. Payments may be in INR or USD. You confirm your payment details are correct and that you are allowed to use them. You authorize us (through the payment processor) to charge the full amount, including service fees. If a payment fails, we may retry up to two more times. Please keep your payment details up to date.

Subscriptions: Plans that renew automatically will be charged at the set amount and frequency. To cancel, email support@wiseorg.ai at least 3 business days before the next payment date.

Refunds: Refunds are given only as described in our Refund Policy. Any dispute about a charge must be raised within 60 days of the charge.

Delivery: Digital subscriptions and content are delivered right after payment. Webinars or workshops are treated as delivered on the scheduled date.

Price changes: We will give at least 10 days' notice of any price change on the website or by email. If you do not agree, cancel at least 3 business days before the next payment date. If you continue, the new price applies.

7. Taxes

You are responsible for any taxes that apply to your transactions or payments you receive through the Service. We are not required to calculate, collect or pay these taxes for you, but we may file tax reports where we think it is needed.

8. Payment Processing

Wiseorg is not a bank, payment institution or money transmitter. Payments are handled by third-party payment processors under their own terms. We are not liable for payments you make through the Service.

9. Commercial Use

Unless we allow it in writing, you may not copy, resell, license or otherwise commercially exploit any part of the Service. The Service is for your personal use.

10. Intellectual Property

The Service, its content, software and design belong to Cheerio Technologies Private Limited, its affiliates and partners, and are protected by law. You may not copy, modify, scrape, reverse engineer, sell or create works based on them, except for your own content. You may not get around any block we place on your access.

The Wiseorg and Cheerio names and logos are our trademarks. You may not use them without our written permission.

11. Your Content

You confirm you own or have the rights to all content you upload. You give us a non-exclusive, worldwide, royalty-free, transferable, sub-licensable license to use your content to run, improve and promote the Service.

Any feedback or suggestions you share with us are not confidential, and we may use them freely without paying you.

We may keep or disclose content if required by law, to enforce these Terms, to respond to claims, or to protect the rights and safety of Wiseorg, our users or the public.

12. Third-Party Content and Websites

We are not responsible for content from third parties (including other users), or for third-party websites and services linked from the Service. Any dealings with third parties are between you and them.

13. Copyright Complaints

If you believe content on the Service infringes your copyright, email support@wiseorg.ai with:

1. the work you believe was copied;
2. where the content is on the Service (for example, a URL);
3. your mailing address, email and phone number;
4. a statement that you believe in good faith the use is not authorized;
5. a statement that the information is accurate and that you are the owner or authorized to act for the owner; and
6. your full legal name and signature (typing your name is fine).

If your content was removed and you believe this was a mistake, you can send a counter-notice to the same email with your signature, the details of the removed content, a statement that you believe it was removed by mistake, your contact details, and a statement that you consent to the jurisdiction of the court in Bangalore, Karnataka and will accept service of process from the person who filed the complaint. We will send a copy of the counter-notice to that person. Unless they file a court action, the content may be restored in 10 to 14 business days or more. We handle these notices under the DMCA and other applicable laws, and may close the accounts of repeat infringers.

14. Indemnity

You agree to protect Wiseorg, Cheerio Technologies Private Limited, its affiliates and their officers, employees, directors and agents from any losses, damages, costs (including reasonable legal fees) and claims arising from your use of the Service, your content, or your breach of these Terms or others' rights. You do not have to indemnify any party for losses caused by that party's own action or inaction.

15. Disclaimer of Warranties

You use the Service at your own risk. The Service is provided "as is" and "as available". We do not promise that it will meet your needs, be uninterrupted, secure or error-free, or that results will be accurate or reliable.

16. Limitation of Liability

We are not liable for any indirect, incidental, special, consequential or exemplary damages, or loss of profits, goodwill, data or other intangible losses, arising from your use of the Service. Our total liability to you will not exceed the amount you paid us in the last 6 months, or USD 100, whichever is higher.

Some jurisdictions do not allow these limits, so they may not fully apply to you. If you are a user from New Jersey, these limits apply only as far as New Jersey law allows. If you are not happy with the Service or these Terms, your only remedy is to stop using the Service.

17. Dispute Resolution

First, contact us: Most issues can be solved by emailing support@wiseorg.ai. If not solved, send a written Notice of Dispute describing the issue and the relief you want. If it is not resolved within 60 days, either party may start arbitration.

Arbitration: All disputes between you and us will be resolved only through final and binding arbitration, not in court. You may still bring individual claims in small claims court if they qualify, and you may raise issues with government agencies. You and we both give up the right to a jury trial and to take part in a class action. A neutral arbitrator will decide your rights. The Federal Arbitration Act governs how this arbitration agreement is read and enforced. During arbitration, no settlement offer will be shared with the arbitrator until the arbitrator decides the amount.

Individual claims only: You and we may bring claims only on an individual basis, not as part of any class or representative action. The arbitrator may not combine claims of more than one person, and may give relief only to the individual party asking for it. Public injunctive relief may still be sought where the law requires it.

Confidentiality: All parts of the arbitration, and any ruling or award, will be kept confidential.

Severability: If any part of this arbitration agreement is found invalid, it will be replaced with a valid term closest to its intent. If the individual-claims-only part is found invalid, this whole arbitration agreement will be void, except where it is invalid only for public injunctive relief. The rest of these Terms will still apply.

Future changes: If we change this arbitration agreement while you are a user, you can reject the change by writing to us within 30 days. You will then arbitrate under the version you first accepted.

Governing law and venue: This agreement is governed by the laws of the State of Karnataka. The venue for any action about it will be decided by Cheerio Technologies Private Limited.

18. Termination

We may suspend or close your account, or remove content, at any time and for any reason, including inactivity or breach of these Terms. Suspected fraud or illegal activity may be reported to authorities. We are not liable for any termination.

19. Disputes Between Users

You are responsible for your dealings with other users. We may, but do not have to, get involved in disputes between users.

20. General

These Terms are the full agreement between you and us about the Service. They are governed by the laws of the State of Karnataka, India, without regard to conflict of law rules. Courts in Bengaluru, Karnataka will have exclusive jurisdiction for matters not covered by arbitration. If any part of these Terms is found invalid, the rest stays in effect. Any claim must be filed within one year after it arises. You may not transfer these Terms without our written consent; we may transfer them freely.

21. Contact Us