Wiseorg AI is a product of Cheerio Technologies Private Limited ("Wiseorg", "we", "us", or "our"). We operate the Wiseorg platform, including our website wiseorg.ai, its sub-domains, and any related apps (together, the "Service").
This Privacy Policy explains how we collect, use, store, share and protect your personal information. It follows:
- the General Data Protection Regulation (GDPR) (EU 2016/679),
- the California Consumer Privacy Act (CCPA), as amended by the CPRA, and
- the Digital Personal Data Protection Act 2023 (DPDP Act) of India.
By using the Service, you agree to this policy. If you do not agree, please stop using the Service.
1. Information We Collect
- Account information: name, email address and (optional) phone number.
- Login details: for sign-in through Google, Facebook or mobile number, where available.
- Profile and uploaded data: profile image, uploaded media, contact lists and message data you choose to provide.
- Technical data: device name, IP address, OS version, app settings, crash logs and timestamps (through analytics tools).
- Cookies and tracking: some third-party tools use cookies or similar identifiers for analytics and security.
We do not collect financial or biometric data.
2. How We Use Your Information
- To run, maintain and improve the Service.
- To provide support and reply to questions.
- To share updates, new features or security notices.
- To send marketing messages by email, WhatsApp or SMS. You can opt out using the "unsubscribe" link or by writing to support@wiseorg.ai.
- To enforce our terms and meet legal obligations.
We do not sell personal information. We share it only as described in this policy.
3. Legal Bases for Processing (GDPR)
If you are in the EEA or UK, we rely on: consent, performance of a contract, legal obligation, or legitimate interest (balanced against your rights and freedoms).
4. Data Retention
We keep personal data for up to 5 years after account deletion or last activity, only for backup, legal or compliance needs. When data is no longer needed, we delete it permanently or anonymize it.
5. Sharing and Third-Party Service Providers
We share data only with trusted processors that help us run the Service and follow data protection standards. These include (but are not limited to): AWS S3, Google Analytics, Firebase, Mixpanel, Segment, Facebook Business API, Meta Graph API, Amplitude, Aisensy and Karix.
Each provider processes data only on our instructions, for hosting, analytics, delivery or communication. Data may be stored in AWS data centers in Mumbai, the US or Europe, based on local data rules or backup needs.
We may also share data with Cheerio Technologies Private Limited and its group companies to operate and support the Service.
6. Security
We protect personal data using AES-256 encryption, SSL certificates and other technical and organizational safeguards. No method of transmission or storage over the internet is 100% secure, so we cannot guarantee absolute security.
7. Meta Platform Integration (WhatsApp and Instagram)
Wiseorg integrates with platforms run by Meta Platforms, Inc., including the WhatsApp Business Platform and Instagram Messaging APIs. When a customer connects a WhatsApp Business Account or Instagram Professional Account to Wiseorg, we may process:
- phone numbers,
- Instagram usernames and profile identifiers,
- message content and attachments,
- message metadata (timestamps, delivery status, read receipts), and
- interaction events (clicks, replies, reactions).
We process this data only to provide messaging automation, customer engagement workflows, analytics, AI-based replies and customer support features within Wiseorg. We do not use this data for our own advertising or profiling.
8. Our Role as Data Processor
For WhatsApp and Instagram integrations, Wiseorg acts as a Data Processor for its customers (the Data Controllers). Customers are responsible for:
- getting valid user consent before sending messages,
- following applicable laws (including GDPR, DPDP Act and CCPA), and
- managing opt-in and opt-out preferences.
We process platform data only on customer instructions and under the Meta Platform Terms.
9. Consent and Opt-In
Customers must make sure end users have given clear opt-in consent before receiving marketing messages through Wiseorg.
End users can withdraw consent at any time by using the platform's unsubscribe option (for example, replying STOP where available) or by contacting the business directly. Once an opt-out is received, Wiseorg will stop further automated messages from that customer account, subject to the customer's settings.
10. Your Rights (GDPR / CCPA / DPDP Act)
Depending on where you live, you may have these rights:
| Right | What it means |
|---|---|
| Access | Ask for details of the personal data we hold about you |
| Correction | Ask us to fix wrong or incomplete data |
| Deletion | Ask us to delete your data, subject to legal obligations |
| Data portability | Ask for a copy of your data in a machine-readable format |
| Restriction / objection | Limit or object to certain processing |
| Withdraw consent | Withdraw consent you gave earlier, at any time |
| Opt-out (CCPA) | Opt out of any sale or sharing of data (we do not sell data) |
| Grievance (DPDP Act) | Users in India can file a grievance as described in Section 15 |
To use any right, email support@wiseorg.ai from your registered email. We will verify your identity and reply within 30 days.
11. International Data Transfers
We may process data on servers outside your country (for example, India, the US or the EU). All transfers use proper contractual and technical safeguards, including Standard Contractual Clauses, to give the same level of protection required by GDPR and the DPDP Act.
12. Cookies
Our website may use cookies to improve your browsing experience and understand how you use the site. You can set your browser to refuse cookies or alert you when cookies are sent. Some parts of the site may not work properly without cookies.
13. Children's Privacy
The Service is not meant for children under 13. We do not knowingly collect their data. If you believe your child has shared personal information with us, contact us and we will delete it.
14. Changes to This Policy
We may update this policy from time to time. The updated version will be posted on this page with a new date. We will share major changes by in-app notice or email.
15. Grievance Redressal (DPDP Act, India)
As required by the DPDP Act 2023, we have appointed a Grievance Officer:
- NamePriam Jain
- DesignationData Protection Officer
- AddressBuilding H207, 36/5, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
- Emailsupport@wiseorg.ai
- Acknowledgment timewithin 24 hours
- Response timewithin 15 business days
16. Contact Us
Wiseorg (Cheerio Technologies Private Limited)Building H207, 36/5, 27th Main Rd, Sector 2, HSR Layout, Bengaluru, Karnataka 560102, India
Email: support@wiseorg.ai