You can request a refund in these cases:
- Dashboard not ready: The Wiseorg team is not able to give you a working dashboard within 10 days of payment. You will get a full refund.
- WhatsApp account disabled: Your WhatsApp Business account (WABA) is disabled between 10 and 30 days after it was created and registered with Wiseorg, and your business category does not break WhatsApp Business policies. You will get a refund of all unused WhatsApp credits, minus the GST already paid on them.
Refunds are not given in other cases, unless required by law.
How to request a refund
Email support@wiseorg.ai from your registered email with:
- your account name or registered email,
- the reason for the refund, and
- your bank account and UPI details.
We will process approved refunds to your bank account within 5 to 7 working days.
Escalation
If 5 to 7 working days have passed since your first email and the issue is not resolved, write to developer@wiseorg.ai. Please include your original email thread.